Terms of service

Last updated: 21 August 2026

Welcome to AuraReiment. The terms “AuraReiment,” “we,” “us” and “our” refer to AuraReiment, a business operating from Dhanbad, Jharkhand, India.

These Terms of Service govern your access to and use of www.aurareiment.com, including its content, features, products, checkout and related services collectively referred to as the “Services.”

By accessing the website, creating an account or placing an order, you agree to these Terms of Service and the policies incorporated into them. If you do not agree, you should not use the Services.

1. Eligibility

You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to use the Services or place an order.

By using the Services, you represent that you are legally capable of entering into a binding agreement under applicable law.

2. Customer Accounts and Information

You may browse the website without creating an account. Certain features may require you to provide contact, billing, payment or delivery information.

You agree to provide information that is accurate, current and complete, including your:

  • Name
  • Email address
  • Telephone or WhatsApp number
  • Billing information
  • Payment information
  • Complete delivery address

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

AuraReiment is not responsible for order or delivery problems caused by inaccurate, incomplete or outdated information supplied by the customer.

3. Products and Made-to-Order Production

AuraReiment products are generally printed and produced specifically for each order.

We make reasonable efforts to display product descriptions, images, colours, sizes, prices and other information accurately. However, the appearance of colours may vary depending on screen settings, lighting, fabric and the printing process.

Minor colour, print-placement, texture or intensity variations that are normal for made-to-order production are not considered defects. Genuine manufacturing defects, material printing errors and incorrect products are handled under our Return, Replacement and Refund Policy.

Product availability, specifications, designs and prices may be changed or discontinued without prior notice.

4. Product Sizing

Customers are responsible for reviewing the size chart shown on the relevant product page before ordering.

Selecting the wrong size does not ordinarily qualify for a return, replacement, exchange or refund.

If a garment’s actual measurements materially differ from the published size chart, the customer may submit a claim with the evidence required under our Return, Replacement and Refund Policy.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase from AuraReiment. An order is accepted only after it has been successfully received, reviewed and accepted for fulfilment.

We may decline, place on hold or cancel an order where:

  • Payment fails or cannot be verified
  • COD confirmation is not completed
  • Customer or delivery information is incomplete
  • The delivery location is unserviceable
  • A product becomes unavailable
  • Pricing or product information contains a material error
  • The order appears fraudulent, abusive or intended for unauthorized resale
  • Fulfilling the order would violate applicable law or these Terms

If we cancel an eligible prepaid order before production begins, the applicable amount will be returned according to our Return, Replacement and Refund Policy.

6. Prepaid Orders

Prepaid orders are subject to successful payment authorization and verification.

A payment confirmation does not prevent AuraReiment from cancelling an order where there is a product-availability problem, material pricing error, suspected fraud, delivery restriction or other valid fulfilment issue.

If an eligible prepaid order cannot be fulfilled, the approved refund will be returned to the original payment method.

7. Cash on Delivery Orders

Cash on Delivery orders may require customer confirmation before being approved for fulfilment.

Customers must respond to the confirmation request within the communicated timeframe. Failure to confirm may result in the order being placed on hold or cancelled.

AuraReiment may decline or cancel a COD order where the order cannot be verified, customer information is incomplete, the PIN code is unserviceable or suspicious activity is identified.

Repeated refusal of COD deliveries or misuse of the COD facility may result in future COD orders being restricted or declined.

8. Prices, Taxes and Payment

Prices displayed during checkout are the prices applicable to the order at the time it is placed.

Applicable taxes are included or displayed where required. Shipping charges and other applicable charges are displayed during checkout before the order is submitted.

Payments may be processed through third-party payment providers. Customers must use a payment method they are legally authorized to use.

AuraReiment is not responsible for delays caused solely by a bank, card issuer, payment provider or payment network.

We may correct genuine pricing, calculation or listing errors. If a material pricing error affects an order, we may contact the customer for approval or cancel the affected order and issue any eligible refund.

9. Promotions and Discount Codes

Promotions, discount codes and special offers may be subject to separate eligibility requirements, validity periods and usage restrictions.

Unless expressly stated otherwise:

  • Promotions cannot be combined
  • Discount codes have no cash value
  • Discounts cannot be applied retrospectively
  • Promotions may be limited to selected products, customers or order values
  • Abuse or unauthorized duplication of an offer may result in cancellation

AuraReiment may modify or withdraw a promotion where permitted by law.

10. Order Cancellations

Cancellation may be requested only before an order enters production or processing.

Submitting a cancellation request does not guarantee that cancellation is possible. Once production or processing begins, an order cannot ordinarily be cancelled because the product is being made specifically for the customer.

Approved cancellations and any eligible refunds are governed by our Return, Replacement and Refund Policy.

11. Shipping and Delivery

Processing, estimated delivery, tracking, address requirements, delivery attempts, delayed shipments, split shipments and Return to Origin are governed by our Shipping Policy.

Delivery dates are estimates and not guaranteed commitments.

AuraReiment will provide reasonable assistance with eligible courier investigations. Nothing in these Terms transfers responsibility to the customer in a manner that removes any non-excludable rights available under applicable consumer law.

12. Returns, Replacements and Refunds

Returns, replacements, defect claims, transit-damage claims, lost shipments and refunds are governed by our Return, Replacement and Refund Policy.

Because products are made to order, we do not ordinarily accept returns, refunds or exchanges for:

  • Selecting the wrong size
  • Change of mind
  • Buyer’s remorse
  • Preference for another colour, design or product
  • Customer-caused damage
  • Normal wear and tear
  • Improper washing or handling

For an approved manufacturing defect, printing error, transit-damage claim or incorrect product, a complimentary replacement is ordinarily the primary remedy.

A monetary refund may be considered only in the eligible circumstances described in the Return, Replacement and Refund Policy or where required under applicable law.

13. Failed Delivery and Return to Origin

An order returned because of an incorrect address, customer unavailability, refusal of delivery, unavailable COD payment or another customer-related delivery failure is not automatically eligible for a refund.

Where reshipping is available, the customer must pay the applicable new forward-shipping charge.

Customers must respond promptly to reshipping communications because returned products are retained only for a limited period.

14. Intellectual Property

The website and its original content—including AuraReiment’s name, logos, graphics, artwork, product designs, photographs, text, videos and layout—are owned by or licensed to AuraReiment and are protected under Indian and applicable intellectual-property laws.

You may use the website only for personal, lawful and non-commercial purposes.

Without prior written permission, you must not:

  • Copy or reproduce protected content
  • Sell or commercially exploit website content
  • Modify or create derivative works from protected designs
  • Use AuraReiment trademarks, logos or branding
  • Download or distribute product artwork
  • Remove copyright, trademark or ownership notices

Third-party names, trademarks and content remain the property of their respective owners.

15. Acceptable Use

You must not use the Services to:

  • Violate any applicable law
  • Commit fraud or submit false information
  • Infringe intellectual-property or privacy rights
  • Upload malware or harmful code
  • Interfere with website security or operation
  • Attempt unauthorized access to accounts or systems
  • Scrape or extract protected content for unauthorized commercial use
  • Harass, threaten, abuse or impersonate another person
  • Submit deceptive reviews, claims or payment disputes
  • Misuse promotional, COD, return or refund processes

AuraReiment may restrict or terminate access where these Terms are violated.

16. Third-Party Services and Links

The website may use third-party services for hosting, payments, communications, analytics, customer accounts and delivery-related functions.

Third-party websites and services may be governed by their own terms and privacy policies. AuraReiment is not responsible for independent third-party content or services outside its reasonable control.

This does not limit AuraReiment’s responsibilities for customer orders or any rights that cannot legally be excluded.

17. Relationship With Shopify

AuraReiment uses Shopify to operate its online store and provide certain website and checkout functionality.

Purchases made through the store are transactions directly between the customer and AuraReiment. Shopify is not the seller of AuraReiment products and is not responsible for fulfilling customer orders.

Nothing in this section limits any rights or responsibilities that cannot be excluded under applicable law.

18. Privacy

Personal information is handled according to our Privacy Policy.

Information may be processed by Shopify and other service providers where necessary to operate the website, process payments, communicate with customers, prevent fraud and fulfil orders.

By using the Services, you acknowledge the data practices described in the Privacy Policy.

19. Reviews, Feedback and Customer Content

If you submit a review, image, suggestion or other content, you confirm that:

  • You own it or have permission to submit it
  • It is accurate and not misleading
  • It does not infringe another person’s rights
  • It is not unlawful, abusive or malicious
  • Any compensation or incentive connected to the submission has been disclosed

You grant AuraReiment a non-exclusive, worldwide, royalty-free licence to display, reproduce and use submitted content for operating, improving and promoting the Services.

We may moderate or remove content that violates these Terms or applicable law.

20. Errors and Inaccuracies

The website may occasionally contain typographical, pricing, availability or descriptive errors.

AuraReiment may correct such errors and update information. If a material error affects an existing order, we may contact the customer for instructions or cancel the affected order and provide any eligible refund.

This provision does not permit AuraReiment to avoid responsibility for misleading representations or obligations imposed by applicable consumer law.

21. Service Availability

We do not guarantee that the website will always be uninterrupted, secure or error-free.

Access may be temporarily restricted because of maintenance, technical problems, security concerns or events outside our reasonable control.

We will take reasonable steps to restore affected Services when practical.

22. Limitation of Liability

To the extent permitted by law, AuraReiment will not be liable for indirect, incidental or consequential losses that were not reasonably foreseeable when the customer used the Services.

Where liability can legally be limited, AuraReiment’s aggregate liability relating to a specific order will not exceed the amount paid for that order.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation
  • Wilful misconduct
  • Gross negligence
  • Personal injury caused by legally actionable negligence
  • Defective or unsafe products where liability cannot be excluded
  • Any statutory consumer right or remedy that cannot legally be limited

23. Indemnification

You agree to compensate AuraReiment for direct losses reasonably caused by your deliberate misuse of the Services, violation of applicable law, infringement of third-party rights or material breach of these Terms.

This section does not require a consumer to compensate AuraReiment for losses caused by AuraReiment’s own conduct or for exercising a lawful consumer right.

24. Suspension and Termination

AuraReiment may suspend or terminate access to an account or Service where there is reasonable evidence of fraud, unlawful activity, security risk or material violation of these Terms.

Termination does not affect rights, payment obligations or liabilities that arose before termination.

Provisions that reasonably need to survive termination—including intellectual property, liability, dispute resolution and unpaid obligations—will remain effective.

25. Events Beyond Reasonable Control

AuraReiment is not responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation interruptions, courier disruption, public emergencies or network failures.

We will provide reasonable assistance and communication where practical. This section does not remove any remedy that must be provided under applicable law.

26. Consumer Rights

Nothing in these Terms removes, restricts or replaces any non-excludable right or remedy available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other applicable law.

If a provision of these Terms conflicts with a mandatory legal right, the legally required provision will apply.

27. Governing Law and Disputes

These Terms are governed by the laws of India.

The parties should first attempt to resolve concerns through AuraReiment’s grievance process. If a matter cannot be resolved, it may be submitted to a legally competent court, consumer commission or other authority.

AuraReiment operates from Dhanbad, Jharkhand, India. Nothing in these Terms restricts a consumer’s right to approach a forum or authority that has lawful jurisdiction.

28. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be limited or removed only to the minimum extent necessary. The remaining provisions will continue to apply.

29. No Waiver

If AuraReiment does not immediately enforce a provision of these Terms, that does not mean the provision or associated right has been waived.

30. Changes to These Terms

We may update these Terms to reflect changes to the Services, policies, operations or applicable law.

The latest version will be posted on this page with an updated revision date. Material changes will be communicated where required by law.

Changes will apply from their stated effective date and will not retrospectively remove rights that have already arisen.

31. Incorporated Policies

The following policies form part of these Terms:

If there is a conflict, mandatory applicable law will take precedence. Otherwise, the policy addressing the specific issue will apply.

32. Grievance Redressal and Contact

Questions, complaints and grievance requests may be submitted to:

Business name: AuraReiment
Grievance contact: Customer Support, AuraReiment
Email: info@aurareiment.com
Business location: Dhanbad, Jharkhand, India

We aim to acknowledge customer grievances within 48 hours and resolve them within one month of receipt, subject to the complexity of the matter and applicable law.

Please include your order number, contact information and a clear description of the issue.