Shipping policy

This Shipping Policy explains how AuraReiment processes, dispatches and delivers orders. Because our products are made to order, production time is included in the overall delivery estimate.

Please review this policy together with our Return, Replacement and Refund Policy and Terms of Service.

Shipping Coverage

AuraReiment currently ships to serviceable PIN codes displayed as available during checkout.

Availability may vary depending on the delivery location, courier coverage, product type and applicable shipping restrictions.

If a location becomes unserviceable after an order is placed, we will contact the customer with the available resolution options.

Shipping Charges

Applicable shipping charges, if any, are displayed during checkout before payment or order confirmation.

Additional charges may apply when an order must be reshipped because of an incorrect or incomplete address, customer unavailability, refusal to accept delivery or another customer-related delivery failure.

Made-to-Order Processing

AuraReiment products are produced specifically for each order.

Orders are generally processed and prepared for dispatch within 3–5 business days after the order has been successfully accepted and, where applicable, confirmed.

Processing estimates do not include Sundays, public holidays or delays caused by product availability, quality checks, payment verification, address verification or circumstances beyond our reasonable control.

COD Order Confirmation

Cash on Delivery orders may require customer confirmation before they are approved for fulfilment.

Customers should respond to the confirmation request within the communicated timeframe. An unconfirmed COD order may be placed on hold or cancelled.

Confirmation of a COD order does not guarantee immediate dispatch. The order must still complete production, quality-check and shipping preparation.

AuraReiment may decline or cancel a COD order where the information provided is incomplete, the order cannot be verified, the delivery location is unserviceable or the order is identified as potentially fraudulent.

Estimated Delivery Time

For most domestic orders, estimated timelines are:

  • Processing and production: approximately 3–5 business days
  • Transit after dispatch: approximately 2–9 business days
  • Total estimated delivery: approximately 5–14 business days

These timelines are estimates and not guaranteed delivery commitments.

Delivery may take longer because of remote-location serviceability, high order volumes, public holidays, weather, courier restrictions, transportation disruptions, regional conditions or other circumstances outside AuraReiment’s reasonable control.

Order Tracking

Tracking details will be shared after the order has been dispatched and tracking information becomes available.

Courier tracking may take some time to update after dispatch. Temporary delays in tracking updates do not necessarily mean that the shipment has not moved.

Customers are responsible for monitoring tracking updates and remaining available during delivery attempts.

Address and Contact Information

Customers must provide complete and accurate delivery information during checkout.

The required information includes:

  • First and last name
  • Complete house, flat or building number
  • Street name
  • Area or locality
  • City and state
  • Correct PIN code
  • Active email address
  • Active telephone or WhatsApp number

The complete house, flat or building number, street and area or locality must be entered in the required Address field.

Apartment, floor, unit and nearby landmark details should be entered in the optional second address field where applicable.

Customers must provide an active telephone or WhatsApp number that can receive order-tracking and courier communications.

Address or contact-detail changes can be requested only before the order enters processing or shipment preparation.

Once production, processing or shipping has begun, an address change may not be possible. AuraReiment is not responsible for delivery failures caused by inaccurate, incomplete or outdated information supplied by the customer.

Delivery Attempts

The number and timing of delivery attempts depend on the courier and delivery location.

Customers should keep their registered telephone or WhatsApp number active and ensure that someone is available to accept the shipment.

A courier may mark an order undelivered if:

  • The customer cannot be contacted
  • Nobody is available to receive the package
  • The address is incorrect or incomplete
  • The premises are closed
  • The required COD amount is unavailable
  • The customer refuses delivery
  • The customer requests self-collection or future delivery but does not complete it
  • The delivery location becomes inaccessible or unserviceable

AuraReiment cannot guarantee that a courier will make a specific number of delivery attempts.

Delayed Shipments

Delivery estimates may be affected by courier congestion, weather, regional restrictions, public holidays, high demand, service interruptions or other circumstances beyond our reasonable control.

A delay does not automatically qualify an order for cancellation or refund while tracking remains active or a courier investigation is pending.

If an order is significantly delayed or has not received a genuine delivery attempt, contact us at info@aurareiment.com with the order number so that we can investigate.

Lost Shipments

A shipment is not considered lost solely because it is delayed or because tracking has not recently updated.

An order is treated as lost only after the courier or tracking system officially confirms the lost-shipment status.

Once confirmed, AuraReiment will evaluate the order for a replacement or other eligible remedy under our Return, Replacement and Refund Policy.

Failed Delivery and Return to Origin

If delivery cannot be completed, the courier may return the shipment to its origin. This is known as Return to Origin or RTO.

An RTO order is not automatically eligible for a refund when delivery failed because of:

  • Incorrect or incomplete address information
  • Customer unavailability
  • An unreachable customer
  • Refusal to accept delivery
  • Unavailable COD payment
  • Failure to respond to courier communication
  • Failed delivery attempts
  • A customer-requested future delivery or self-collection that was not completed

Where reshipping is available, the customer must pay the applicable new forward-shipping charge.

Returned products are retained only for a limited period. Customers must respond promptly after receiving an RTO or reshipping communication. If no response is received within the available holding period, reshipping may no longer be possible.

Split Shipments

Orders containing multiple products may occasionally be dispatched in separate packages because of product availability, production schedules or courier requirements.

Separate packages may have different tracking numbers and may arrive on different dates. A partial delivery does not necessarily mean that the remaining items are missing.

Damaged or Tampered Packages

If the external package appears damaged, torn, opened or tampered with, record the condition with the courier whenever possible.

Customers should make a complete, continuous unboxing video before opening the package. Transit-damage and delivery-dispute claims must be reported within the timeframe and with the evidence specified in our Return, Replacement and Refund Policy.

Order Cancellations

Cancellation may be requested only before production or processing begins.

Submitting a request does not guarantee cancellation. Once an order enters production or processing, it cannot ordinarily be cancelled because the product is being made specifically for the customer.

Approved cancellations and any eligible refunds are handled according to our Return, Replacement and Refund Policy.

Circumstances Beyond Our Control

AuraReiment is not responsible for delays or delivery failures caused by circumstances beyond our reasonable control, including:

  • Severe weather or natural disasters
  • Government restrictions
  • Strikes or transportation interruptions
  • Courier network disruptions
  • Public emergencies
  • Regional access restrictions
  • Incorrect customer information
  • Events classified as force majeure

We will provide reasonable assistance in investigating affected shipments, but delivery dates cannot be guaranteed under such circumstances.

Contact Us

For shipping questions or delivery assistance, contact:

Email: info@aurareiment.com

Include your order number and a brief description of the issue so that our support team can assist you efficiently.