Refund policy

At AuraReiment, every product is printed and made specifically for your order. Because each item is made to order, we do not accept general returns or exchanges. However, we will assist you if your product arrives damaged, defective, misprinted or incorrect.

Damaged, Defective, Misprinted or Incorrect Products

If you receive a damaged, defective, misprinted or incorrect product, contact us within seven days of delivery.

Your claim must include:

• Your order number
• A complete, continuous unboxing video showing the sealed package being opened
• Clear photographs of the product
• Close-up photographs clearly showing the issue
• Photographs of the original packaging and shipping label

The product must remain unworn, unused, unwashed and unaltered, with its original tags and packaging.

Claims submitted after seven days, or without sufficient evidence, may not be eligible for replacement or refund.

Please do not return a product without receiving written instructions from AuraReiment.

Transit Damage and Delivery Disputes

Visible transit damage, suspected courier mishandling, fake-delivery claims or delivery disputes must be reported within 24 hours of delivery or the recorded delivery attempt.

If the external package appears damaged, torn, opened or tampered with, record the issue with the courier while accepting the package whenever possible.

An unboxing video and clear photographs of the packaging and product are mandatory for transit-damage claims. Claims remain subject to courier investigation and verification.

How Approved Claims Are Resolved

For an approved manufacturing defect, printing error, transit-damage claim or incorrect product, AuraReiment will ordinarily provide a complimentary replacement as the primary remedy.

A monetary refund may be considered only when:

• A replacement cannot reasonably be provided
• AuraReiment is unable to fulfil the replacement
• A replacement also arrives with a verified eligible defect
• A shipment is officially declared lost and replacement is not reasonably possible
• The order cannot be fulfilled
• A refund is required under applicable law

Eligibility for a refund or replacement is determined after the submitted evidence and order status have been reviewed.

Minor Cosmetic Concerns

Minor cosmetic concerns that do not materially affect the product’s appearance, quality or usability may not qualify as manufacturing defects.

Depending on the nature of the concern, AuraReiment may, at its discretion, offer a one-time goodwill discount of up to 20%. Any such offer is subject to the customer’s acceptance and does not create an entitlement to a discount for future claims.

A goodwill discount will not replace any remedy that is required under applicable consumer law.

Wrong Size, Change of Mind or Buyer’s Remorse

Because every AuraReiment product is made specifically for the order, we do not accept returns, refunds or exchanges for:

• Selecting the wrong size
• Change of mind
• Buyer’s remorse
• Preference for another colour, design or product
• A product no longer being wanted after production has begun

Customers should carefully review the size chart available on the relevant product page before ordering.

If the garment’s actual measurements materially differ from the published size chart, contact us within seven days of delivery. Include clear photographs showing the garment laid flat with a measuring tape positioned across the relevant measurements.

Colour and Print Variations

Digital screens display colours in RGB, while physical products are printed using different colour processes. Lighting conditions, fabric composition and individual screen settings can also affect how colours appear.

Minor colour, placement, texture or print-intensity variations are normal and do not qualify as defects.

A substantial and verified printing error may still qualify for a replacement under this policy.

Customer-Caused Damage

AuraReiment is not responsible for damage caused by:

• Incorrect washing or drying
• Failure to follow the product-care instructions
• Normal wear and tear
• Misuse or accidental damage
• Alteration of the product
• Scissors, blades or other sharp objects used while opening the package
• Improper handling after delivery

Such cases are not eligible for a replacement, return or refund.

Lost Shipments

A shipment is not considered lost solely because it is delayed.

If the courier officially declares the shipment lost, AuraReiment will evaluate the order for a replacement or refund. The remedy will be provided only after the lost-shipment status has been confirmed through the courier or tracking system.

While tracking remains active or a courier investigation is pending, the order will not automatically qualify for a refund.

Delayed Shipments

Delivery dates are estimates and may be affected by courier delays, weather, regional restrictions, public holidays, service interruptions or other circumstances beyond AuraReiment’s reasonable control.

If an order is significantly delayed or has received no genuine delivery attempt, contact us so that we can raise an investigation.

A delayed shipment does not automatically qualify for cancellation or refund while tracking remains active. A replacement or refund may be considered after the courier confirms that the shipment is lost, undeliverable or otherwise eligible.

Failed Deliveries and Return to Origin

An order may be marked undelivered or Return to Origin when delivery fails because of circumstances including:

• An incorrect or incomplete address
• An unserviceable PIN code
• Customer unavailability
• An unavailable COD amount
• Refusal to accept the shipment
• Failed delivery attempts
• An unreachable customer
• A closed delivery location
• A request for future delivery or self-collection that is not completed

Orders returned for these reasons are not automatically eligible for a refund.

Where reshipping is available, the customer must pay the applicable new forward-shipping charge. Returned products are retained only for a limited period, so the customer must contact AuraReiment promptly after being informed of the return.

Failure to respond within the available holding period may make reshipping impossible.

Reverse Pickup

Reverse pickup is available only for approved claims and remains subject to courier availability and PIN-code serviceability.

Do not independently ship a product to AuraReiment or any address shown on the package. Returns sent without written approval and return instructions may not be accepted or reimbursed.

Order Cancellations

A cancellation request may be submitted only before the order enters production or processing.

Submitting a cancellation request does not guarantee that the order can be cancelled. Once production or processing begins, the order cannot ordinarily be cancelled because it is being manufactured specifically for the customer.

If cancellation is successfully completed before production begins, any eligible refund will be processed to the original payment method.

Non-Returnable Items

Unless they have an approved manufacturing defect, printing error or fulfilment error, the following cannot be returned:

• Made-to-order products
• Personalized or specially commissioned products
• Gift cards
• Used, worn, washed or altered products
• Products without their original packaging or tags
• Products damaged after delivery

Refund Processing

If a monetary refund is approved, it will be issued to the original payment method within 10 business days of approval.

Banks, card issuers and payment providers may require additional time to credit the amount. AuraReiment does not control processing delays after the refund has been successfully initiated.

Original shipping charges are generally non-refundable unless the approved claim resulted directly from an AuraReiment fulfilment error or a refund of those charges is required under applicable law.

Consumer Rights

Nothing in this policy limits any non-excludable rights or remedies available to customers under applicable consumer law.

Where applicable law requires a different remedy or timeframe, the legally required provision will take precedence over this policy.

Contact Us

To submit a claim or ask a question, contact us at info@aurareiment.com.

Include your order number and all required evidence so that the support team can evaluate the matter promptly.