Return and refund policy

At AuraReiment, every item is custom-printed and made-to-order specifically for you. Because of this, our return and refund policies differ slightly from traditional retail stores. Please read the following carefully to ensure a smooth experience.

Damages, Defects, and Misprints We stand behind the quality of our products. If your item arrives defective, damaged, or if you receive the incorrect item, we offer a 7-day replacement or refund policy.

To be eligible for a replacement or refund due to a defect, you must meet the following criteria:

  • Timeframe: You must contact us within 7 days of the delivery date.

  • Mandatory Proof: You must provide an unboxing video clearly showing the opening of the package, along with clear photographs of the defective product, the specific issue (e.g., misprint, hole), and the original packaging. Without an unboxing video, we cannot verify the claim with our production partners and will be unable to process a refund or replacement.

  • Condition: The item must be unworn, unused, with tags, and in its original condition.

Please inspect your order immediately upon reception. If you notice courier damage on the external packaging, please mention it as a remark when signing for the delivery.

To initiate a defect claim, contact our support team at info@aurareiment.com with your order number and the required video/photo proof. Please do not ship items back without contacting us first. If your claim is accepted, we will arrange a replacement or reverse pickup for you.

Wrong Size or Change of Mind Because all Aura Reiment products are printed specifically for your order, we cannot accept returns, process refunds, or offer exchanges for buyer’s remorse or if the wrong size was ordered.

We highly encourage you to carefully review our sizing charts provided on each product page before placing your order. If there is a sizing discrepancy (e.g., the garment's measurements do not match the size chart), please send us an image of the product with a measuring tape placed flat across the garment so we can evaluate it with our production team.

Color Discrepancies Please note that due to the nature of Direct-to-Garment (DTG) printing, slight color variations between what you see on your digital screen (RGB) and the physical printed product (CMYK) may occur. Minor color shifts are normal and do not qualify as a defective print.

Lost in Transit & Failed Deliveries

  • Lost Packages: If your package is lost in transit, we will issue a refund or send a replacement once the courier's tracking status officially marks the item as "lost."

  • Failed Deliveries (RTO): If a package is returned to our facility because of an incomplete address, unserviceable pin code, or because you were unavailable to receive it, the order will be held at the facility for a limited time. Re-shipping the order to you will incur an additional shipping charge.

Exceptions / Non-Returnable Items Outside of verified defects or misprints, custom products (such as special orders or personalized items) and gift cards cannot be returned.

European Union 14-Day Cooling-Off Period If your merchandise is being shipped into the European Union, standard consumer rights dictate a 14-day return window. However, please note that this right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized (which applies to most of our made-to-order POD catalogue).

Refunds We will notify you once we’ve evaluated your defect claim or received your returned item. If your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

For all queries, you can reach us at info@aurareiment.com.